CellTrust™ Corporation is committed to the quality of our customers’ experience. CellTrust Support is responsible for resolving integration issues and troubleshooting caused by our system.

 

Our knowledgebase provides documentation of our products and applications that you can browse by category or search by keyword. » Go to Knowledgebase		We have collected a number of FAQ’s we have recieved for our products. Browse the FAQ’s to see if your question is listed »SMS Gateway »SecureSMS »Flight Assist		For Technical Support Discussion use our forum. If you have a question please search before posting. » Go To Support Forums

Support Policy

CellTrust’s email support is free and available from 9:00 am to 5:00 pm Arizona Standard Time. CellTrust phone support is for emergency use only when an outage lasting more than one (1) hour effecting 100% of Customer transmissions.

Your issues are important to us thus to get the fastest and best results possible, we ask that you follow the Email Support Process:

1. Customer sends an email to support@celltrust.com
2. System responds back with a Thank You email which includes your Case #. It also includes links to the top five frequently asked questions in the forum. User is encouraged to look at the forum.
3. A developer will email back the customer within 2 hours during business hours.

Phone support is for emergency use only. An emergency is defined as an outage lasting longer than 5 minutes or a 100% message delivery failure rate.

Paid Incident Support is available at additional cost. Please contact your CellTrust Account Executive for more information.